Terms - RAV TECHNOLOGY SOLUTIONS AS.

Terms & Conditions

Last updated: 2025

1. Introduction

These Terms & Conditions (“Terms”) govern the use of all services, websites, and digital platforms operated by RAV Technology Solutions. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of our services.

2. Legal Entities

RAV Technology Solutions delivers services across Europe and the United Kingdom through two officially registered corporate entities:

RAV Technology Solutions AS — Registered in Norway (Org. No. 928 729 281)
RAV Technology Solutions LTD — Registered in Manchester, United Kingdom (Company No. 13104446)

All contracts, invoices, and service agreements will specify which entity is the contracting party.

3. Scope of Services

RAV Technology Solutions provides IT consulting, managed services, cloud solutions, automation, and related technology services. The exact scope of work is defined in each client agreement, proposal, or service order.

We reserve the right to modify, update, or discontinue any service at our discretion.

4. Client Responsibilities

Clients agree to:

Provide accurate information necessary for service delivery
Maintain secure access to systems and credentials
Comply with all applicable laws and regulations
Use our services only for lawful purposes

RAV Technology Solutions is not responsible for delays or failures caused by incomplete or inaccurate client information.

5. Data Protection & Confidentiality

Both parties agree to maintain strict confidentiality regarding all sensitive information exchanged during the engagement.
RAV Technology Solutions complies with GDPR and applicable data‑protection laws in all jurisdictions where we operate.

A separate Data Processing Agreement (DPA) may be provided when required.

6. Intellectual Property

Unless otherwise agreed in writing:

All intellectual property created by RAV Technology Solutions remains the property of RAV Technology Solutions until full payment is received.
Pre‑existing intellectual property belonging to either party remains their exclusive property.

7. Payment Terms

Payment terms, rates, and billing cycles are defined in the service agreement or invoice.
Late payments may incur interest or service suspension.

8. Limitation of Liability

RAV Technology Solutions is not liable for:

Indirect, incidental, or consequential damages
Loss of data, revenue, or business opportunities
Issues caused by third‑party vendors, software, or infrastructure

Our total liability is limited to the amount paid by the client for the specific service in question.

9. Service Availability & Support

While we strive for high availability and reliability, we do not guarantee uninterrupted service.
Support levels and response times are defined in the applicable Service Level Agreement (SLA).

10. Termination

Either party may terminate the agreement with written notice as defined in the contract.
Upon termination, all outstanding invoices must be paid immediately.

11. Governing Law & Jurisdiction

Services delivered by RAV Technology Solutions AS are governed by Norwegian law.
Services delivered by RAV Technology Solutions LTD are governed by the laws of England and Wales.

Any disputes shall be resolved in the courts of the relevant jurisdiction.

12. Changes to These Terms

RAV Technology Solutions reserves the right to update or modify these Terms at any time. Changes will be posted on our website with an updated revision date.

Privacy Policy

Last updated: 2025

1. Introduction

This Privacy Policy explains how RAV Technology Solutions AS and RAV Technology Solutions LTD (“we”, “our”, “the Company”) collect, use, store, and protect personal data when you interact with our website, services, or communication channels.

We comply with GDPR, UK GDPR, and all applicable data‑protection laws.

2. Data We Collect

We may collect the following types of information:

Contact details (name, email, phone number)
Business information provided during service inquiries
Technical data (IP address, browser type, device information)
Usage data (pages visited, time spent on site)
Information required to deliver contracted services

3. How We Use Your Data

We process personal data for:

Providing IT services and support
Responding to inquiries and communication
Improving website performance and user experience
Contract administration and billing
Legal and regulatory compliance

4. Data Sharing

We do not sell personal data.
Data may be shared with:

Trusted service providers (e.g., hosting, security, analytics)
Legal authorities when required by law
Contracted partners involved in service delivery

5. Data Retention

We retain personal data only as long as necessary for the purposes described above or as required by law.

6. Your Rights

Under GDPR, you have the right to:

Access your data
Request correction or deletion
Restrict or object to processing
Request data portability

Requests can be sent to: info@ravco.no

7. Security

We implement industry‑standard security measures to protect personal data from unauthorized access, loss, or misuse.

Cookie Policy

Last updated: [add date]

1. What Are Cookies?

Cookies are small text files stored on your device to improve website functionality and user experience.

2. Types of Cookies We Use

Essential Cookies – Required for website functionality
Analytics Cookies – Help us understand website usage
Performance Cookies – Improve speed and responsiveness
Preference Cookies – Remember your settings

3. Managing Cookies

You can control or disable cookies through your browser settings.
Disabling certain cookies may affect website functionality.

Service Level Agreement (SLA)

Last updated: 2025

1. Overview

This SLA outlines the service standards provided by RAV Technology Solutions for IT consulting, managed services, automation, and cloud solutions.

2. Service Availability

We aim to provide high availability for all managed services.
Specific uptime commitments are defined in individual contracts.

3. Response Times

Typical response targets:

Critical issues: within 1–4 hours
High priority: within 4–8 hours
Standard requests: within 1–2 business days

(Exact times may vary based on contract.)

4. Client Responsibilities

Clients must:

Provide accurate information
Maintain secure access credentials
Ensure required infrastructure is available

5. Exclusions

The SLA does not cover:

Third‑party outages
Force majeure events
Issues caused by client misconfiguration

Refund & Cancellation Policy

Last updated: 2025

1. Service Agreements

Refunds and cancellations apply only to services covered by a written agreement or subscription.

2. Cancellations

Clients may cancel services with written notice as defined in the contract.
Prepaid services are non‑refundable unless otherwise stated.

3. Refunds

Refunds may be issued only when:

A service was not delivered as agreed
A billing error occurred
Both parties mutually agree to terminate the contract

4. Non‑Refundable Items

Completed consulting hours
Custom development work
Third‑party licenses or subscriptions

Website Disclaimer

Last updated: 2025

1. General Information

The information on this website is provided for general informational purposes only by RAV Technology Solutions AS and RAV Technology Solutions LTD.

2. No Professional Liability

While we strive for accuracy, we make no guarantees regarding completeness, reliability, or suitability of the information provided.

3. External Links

Our website may contain links to third‑party websites.
We are not responsible for their content, security, or privacy practices.

4. No Warranty

All content is provided “as is” without warranties of any kind.

5. Limitation of Liability

RAV Technology Solutions is not liable for any damages arising from the use of this website or reliance on its content.